In conversation with Luke Miles: The shift from product to experience - How electrification is transforming automotive branding

In the world of automotive design, we’re witnessing an unparalleled transformation. Electrification is reshaping the industry in ways we couldn’t have imagined a decade ago. Traditionally, cars were defined by the unique characteristics of their internal combustion engines, the growl of a V8 or the turbocharged punch of a smaller powertrain, or even how the gearbox or steering feels – became identifiable with the brand. But with the shift to electric vehicles (EVs), these mechanical differences are fading away, creating a new opportunity for automotive brands: How do you create differentiation or brand personality in a world where cars are becoming technically similar? The power of the badge on the bonnet can only go so far – can’t it? And how can we use design to safeguard the future, with some brands moving back to the internal combustion engine? I caught up with NewTerritory’s associate creative director, Simon Chuck, who’s worked in the world of automotive for a number of years with brands such as NIO and Ford

As electrification and degrees of autonomous technology (and other safety features) level the playing field, car brands are now tasked with a more nuanced, and ultimately more powerful, goal: creating cohesive, unforgettable brand experiences that extend beyond the physical design of the car itself. In this new era, the automotive industry must follow a trajectory similar to the one we saw in the smartphone industry, where brands distinguished themselves through unique experiences rather than hardware. "Apple didn’t become Apple because of the phone’s buttons or hardware specs," says Chuck. "It became iconic because of the experience, the integration of its ecosystem, and its unmistakable design language. That's exactly where automotive brands need to go."

The challenge of homogeneity: A brand without a badge

We discussed that the transition to EVs has introduced a sense of parity across car models. This isn’t to say we think all EVs are identical, but the inherent quietness, similar acceleration characteristics and removal of traditional powertrain mean that we don’t think a car’s identity is linked in ways they were before. Now, brands need to explore other dimensions to set themselves apart.

"Imagine if you removed the badge from the steering wheel – could you still recognise the brand? The answer, increasingly, is no," says Chuck. "This is the core challenge facing automotive design today regardless of electrified or internal combustion powertrain, the need to make a car’s interior and experience so unmistakable that the brand’s essence shines through."

The rise of experience-driven design

Much like aviation, I believe the future of automotive design is rooted in experiences. This means thinking holistically about how a driver feels as they interact with their vehicle, from the moment they approach the car to every sensory experience inside it. Moreover, it begins right at the start of their buying journey. As the value of the badge is becoming diluted, consumers are looking for something far more meaningful than a car with a certain name on the front, or with a specific powertrain – they want an experience that reflects and integrates with their lifestyle, values and personality.

Automotive brands have a unique opportunity to take cues from the hospitality industry. Hotels have long mastered the art of creating a distinct sense of place, often without any overt branding. "Think of the best hotels," Chuck explains. "They create an ambiance and a feeling through thoughtful design, lighting, textures and even the way their staff interact with guests. That’s exactly what automotive brands must do, create an immersive, cohesive experience that brings the brand to life at every touchpoint."

Beyond physical design: The role of digital ecosystems

As the physical components of cars approach parity, the importance of a vehicle’s digital ecosystem becomes paramount. Brands should consider building proprietary digital platforms.

“Imagine a Ford or Mercedes ecosystem that delivers a seamless, immersive experience unique to that brand, as recognisable and engaging as Apple’s iOS. Naturally, such a platform would integrate with a driver’s home devices, provide personalised navigation and entertainment options, and become an essential part of their daily life but could the future of brand identification be in the operating system it runs – like in the smartphone world where you buy an iPhone or an Android device?” asks Chuck.

"Creating a proprietary digital experience is about more than just designing interfaces though," Chuck continues. "It’s about integrating those digital elements so completely that they become an essential part of the brand feel. When done well, it creates an emotional bond with the user that goes beyond aesthetics or physical design, it creates desirability and brand loyalty."

Leveraging brand heritage for the modern era

Something I’ve noticed is that heritage, or legacy, automotive brands have been looked upon as disadvantaged in a tech-driven future, but in reality, they’re in a position of strength, just so long as they get it right. Brands like Mercedes-Benz, Ford, Rolls-Royce and many others carry decades, even centuries, of history and trust, built on quality, performance and design excellence. And all are embracing electrification and reinterpreting their heritage for a new era even resurrecting old model nameplates, the Renault 5 is another great example. They can harness the emotional connection they’ve built with generations of drivers to create a brand experience that feels both timeless and innovative. Something that Chuck agrees with…

"Heritage doesn’t have to be a burden," Chuck argues. "For legacy brands, there’s a real opportunity to reinterpret history, not just through retro styling but by honouring the principles that made these brands great. It’s about taking values like craftsmanship, reliability, innovation and sophistication and translating them into a modern context.

“Beyond design, these experiences play a crucial role in shaping lasting connections. The way we interact with a brand, especially through driving or the journeys we take, becomes ingrained in our own personal history, evoking nostalgia and deepening loyalty. By crafting experiences that resonate emotionally, brands can create lasting impressions that not only honour their heritage but also become a meaningful part of people's lives.”

Creating a "Cocoon" of clarity and comfort

One of the most unique qualities of a car is its potential to provide a hermetically sealed environment – a personal, mobile sanctuary. This aspect of automotive design is often overlooked but should be celebrated. Unlike public transportation or open-air spaces, cars offer a level of privacy, calm and separation from the outside world that can be deeply relaxing. A car journey can provide a rare moment of peace and mental clarity, and automotive brands should amplify and celebrate this quality.

"A car can be a haven. It’s a private space where you can think, decompress and even gain clarity. We should be designing spaces that foster this sense of refuge. With thoughtful choices in lighting, sound and seating, brands can turn a car ride into a moment of clarity and relaxation, not just a way to get from A to B."

The future is experience

It is clear, electrification has opened the door to a world where cars are no longer just products, they’re experiences. This shift doesn’t just apply to high-end brands but represents an opportunity for every automaker to define a unique, immersive brand experience. The brands that succeed in this new era will be those that can create a distinctive sense of place, an unmistakable identity, and an emotional connection that transcends the hardware.

As Simon Chuck concludes, "Design isn’t about isolated elements anymore; it’s about orchestrating every part of the experience, from physical space to digital interaction, from heritage to innovation. In a world of increasingly similar cars, only those brands that embrace the experience as their differentiator will stand out."

For me, seeing automotive travel as more of a hospitality experience starts to shed new light on how this industry might begin to reshape itself. This isn’t just the next chapter in automotive design, it’s a whole new book.

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